For example, the addresses for eBay France contain .fr. To finalize your eBay Registration, you must: Click "I Accept" at the bottom of this page to accept the eBay User Agreement. When you checked out on Ebay and went to pay, it should have been listed and gone through with your payment. As an eBay seller, it is your job to ensure your package reaches the buyer. No idea how it would work! Fulfill sales through retailers or marketplaces. Buying a car on eBay, you’ve been persuaded by the seller to complete payment outside of eBay. Don't email before you bid, because if a transaction happens outside of eBay, you lose any protections to which you'd otherwise be entitled. D igital bank Monzo is one of the fastest-growing new banks in Britain, opening 750,000 accounts over the past two years. You will first need to register with eBay if you don't already have a regular account, and then set up a seller account that allows you to list your products for sale. We’re excited to announce that the option to manage replacements and exchanges is available to all sellers. “Make sure that whatever you sell on eBay is described accurately, says Aaron LaPedis, author of “The Garage Sale Millionaire.” “You are handcuffed to the eBay rating system,” he says. I sold an item but the buyer hasn’t paid. You will receive a shipping label credit to your monthly invoice and we will automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Closing your account and deleting your data. After contacting the seller, it's up to you whether you want eBay to step in. If I am not a Top Rated Seller, how does eBay protect me? You can also let your buyers know you’re willing to negotiate by adding Best Offer to your listing. If you relist the item after we remove it, or don’t take steps to correct the issue, all of your listings may be hidden from new buyers for a brief period. If you own or manage a store on a non-eBay website, please be sure that your … Learn about our policies and best practices, then get back to doing what you’re great at: selling on eBay. Everything you need to start selling on eBay. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Sellers are encouraged to accept deposits via PayPal and the balance of the payment via the Financing Center.However, sellers are welcome to accept or deny any type of payment, as long as those terms are clearly explained in the listing. This track record of delivering great buyer experiences allows us to deliver a higher level of protections. Be suspicious of any request for personal or account information. Whether you ship across town or around the world. Don’t agree to unusual requests to make additional payments for shipping or other previously unlisted charges after the sales transaction is complete. And if you do need to take an action, we’ll let you know exactly what you’ll need to do to correct it to help you avoid disruptions to your business. Here are some signs to watch out for: Fake emails often include links to fake web pages designed to trick you into giving up your financial or account information. After this temporary period, your items will automatically return to eBay search with their search history intact so new buyers can find them. You will receive a monthly email detailing the protections you receive and steps you can take to increase your protections. It was renamed as part of the USPS reorganization in 2011 to the MRC, or Mail Recovery Center. If you cannot resolve the issue, ask eBay to step in and help. Just contact us using the " Ask the seller a question" link on eBay. eBay uses the Transport Layer Security (TLS) protocol to encrypt these communications. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. eBay will never ask you to confirm your account password or personal details by e-mail. Use your password only on official eBay screens. The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. Never open or download files attached to emails you aren’t expecting, even if they seem to come from people or businesses you know. Before you sign in to eBay, make sure you're really on our website by checking the web address (URL) on the sign-in page. We’ve got your back so you can focus on your business. Top Rated Sellers who reside in the US and list on eBay.com receive additional protections benefits when they offer 30-day-or-longer returns. Before you jump into the money game, you may want to review the links that eBay gives you for managing your money: Seller Account: Click here to get a complete explanation of your eBay account — charges, credits, and your current balance since your last invoice. To be honest you should not buy an item if you do not accept the terms of payment. Top brands, low prices & free shipping on many items. Create listings that bring in shoppers and sell at the best price. You'll also lose your Feedback, as well as your purchase and sales history. Selling your products on eBay can open up new markets for your business. You can ask eBay to step in and help if you feel the buyer has misrepresented the reason for the return. You should have already established your payment terms in your eBay Motors listing. eBay policies help us provide a secure and fair marketplace for all buyers and sellers. What should I do if I receive a return that was used and/or damaged? 2.All replies will be sent to your email, if you don't get response within 1-2 business days, pls check your My messages' in case your email provider has an overly-aggressive spam filterblocking eBay's emails. We’ll reimburse your return shipping label cost up to $6 per return. To ensure that all financial data is protected throughout payment processes, eBay is updating its services to require TLS 1.2 for all HTTPS connections. Withholding too high of a dollar amount for a partial refund. Remember, when you ask eBay to step in and help without successfully resolving the issue directly with your buyer and eBay finds on behalf of the buyer, it will result in a defect. Do not share your credit card or other financial information over email or text. Requests like this are often part of a counterfeit cashier's check scheme. Complete your payment using an eligible payment method. To report a fake email that looks like it came from eBay, forward it as an attachment to spoof@ebay.com. If there are any issues with buyers that may negatively impact you, we’ll take care of them by removing any negative and neutral feedback, defects, and open cases in service metrics. However, any watchers, auction bidders, or active buyers will be able to continue to do business with you in My eBay. If you can’t work things out with the buyer, you can open an unpaid item case. If we flag a listing for a potential policy issue, we’ll give you an opportunity to correct the issue and avoid disruptions to your business. When you make contact, this "seller" will respond with an offer of some kind, and people who accept this offer will quickly be separated from their money, personal information, or worse. eBay allows all of these actions, but they can hurt your seller rating. While your listings are hidden from buyers’ search results and browsing, you may still edit them as needed to comply with the applicable policy. What will happen if I am not following a policy? Don’t give any buyers or sellers your password. Keep in mind that as a seller you’re still responsible for all required fees. The buyer was happy to pay me by bank transfer. Our emails usually greet you by the first and last name you registered on your eBay account, and your eBay username. Now, in an extraordinarily candid move for a bank, it … Merchants and partners use HTTPS to securely connect with eBay servers. These attachments can infect your system with malware that can steal your personal information, take money from your accounts, buy things on your account, and send scam emails to all your email contacts! Lost packages are the bane of all carriers. Learn More. eBay will establish an evaluation period to evaluate your delivery record and may require that you meet minimum seller performance standards to use this feature. If an item cannot be sold on eBay because it is prohibited, we will remove the item to protect you and refund your fees. All of your fixed price listings will be temporarily hidden in search results and browsing, resulting in new buyers not being able to find them on eBay. We will take care of any issues with the buyer, including removing any negative and neutral feedback, defects, and open cases in service metrics. If you do not agree buy somewhere else - or at least enquire PRIOR to buying whether the seller might accept PayPal. Scammers will try to reach you where you least expect it, including by text. See all the ways you’re covered when you sell on eBay. With no annual fee. The agreement helps keep eBay a safe place to buy and sell, and promotes trust among our community members. Sellers on eBay sometimes need to cancel bids, cancel sales, or even block buyers. You can offer a partial refund. If you want to sign in to eBay or enter personal information, the safest way is start at the eBay home page. When a buyer has violated a buying practices policy, let us know. Once eBay has marked you as an eBay user who has tried to open multiple accounts, your name and personal information will be on file and you can be blacklisted.This is the last thing you want to happen, especially if you depend on eBay for income rather than just hobby selling. If the decision is reversed, your final value fee will be refunded. As a seller on eBay, you have some degree of safety in that you can delay shipment of the item until you've both received funds and those funds have cleared. Are rated ‘Very high’ in their Service metrics dashboard. 2 min article Get updates and learn how eBay is supporting you during COVID-19. Top Rated Sellers consistently deliver great buyer experiences and meet the highest standards for selling on eBay. The Unpaid Item Assistant is the easiest way to resolve unpaid items, allowing eBay to automatically open and close cases and—most importantly— ensure you get paid. This is one more way you can help protect your personal information. What should I do when I feel a buyer is misusing the Feedback system? Look for the "s" in "https," which indicates that you're signing in to a secure server. Please review this agreement below. First we’ll let you know if you aren’t following a policy and what steps you’ll need to take to correct the issue. Starting this week, you can now:. You can still ship orders, leave and receive feedback, and resolve any buyer problems. Password: Guard your password as if it were the key to your home. If there’s a problem, let the seller know via the Resolution Center by the time you should have received your item. This is supporting information that will save your bacon, should it ever need saving. You’ll find that most buyers just want to resolve an issue. If a case is closed in the buyer’s favor, you can appeal the decision by providing the appropriate documentation—including any new information or communication between you and the buyer—to the  eBay Resolution Center within 30 days from the day the case is closed. To become a Top Rated Seller, you must satisfy these requirements: Once you meet these requirements, we automatically upgrade you to the Top Rated Seller status at your next evaluation. We’ll then give you a grace period to take all the actions you’ll need to resolve the issue. Something went wrong. Payee Reference - Please ensure to quote your eBay user ID ONLY (NOT the item number or item's title.) With an eBay Store, you can get the most out of selling. Find answers to common problems and connect with us directly. Your points add up every time you use your eBay Mastercard to make a purchase. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. View cart for details. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. eBay will never ask you for your password or financial information over the phone. Backed by large-scale, automated detection systems monitoring millions of transactions every day, our team uses world-class technology to prevent problems before they start, so you can focus on your business. What should I do if there is a problem with the item condition after the buyer sends it back? 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