The pins on the charging cable must lock securely with the port. Fitbit Inspire/Inspire HR. This post was originally published on April 21st, 2018. 07:55 I find this well - lame - on the part of fitbit. To reconnect your Aria scale: In a web browser, go to fitbit.com/scale/setup/start. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. When they add the Charge 2 to their account it deletes anything left on it. Remove the pebble from the band and insert it into the charging cable. There is clearly data from the previous owner (maybe nothing personal - but that's not the point). On the other hand, doing a full factory reset removes all apps, stored data, personal information, and credit/debit cards (for Fitbit Pay-enabled devices). Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful. Your tracker should now work normally. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. You will use this software anytime you move or need to change your scale’s Wi-Fi network in the future. To erase Aria 2: Remove the batteries. Android phones. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Won't respond to taps, swipes, or button press. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. Note that Aria Air doesn't store personal data. When I tried to connect it I run into the dreaded "NO SYNC" error. There should be a physical way to force a factory reset. Creating your account is completely free, and takes about a minute. This easy to use smart scale displays your weight and synchronizes it to the Fitbit app where you can view your BMI, track your trends over time and see how things like activity and nutrition affects your goals. For more information, see How do I add, edit, or delete Fitbit data and activities? Lazy coders, product developers and marketing. Can this really not be done? Disconnect your tracker from the charging cable. I have found two different videos. The pins on the charging cable must lock securely with the port. I recently switched over to a Netgear Orbimesh WiFi system. And the Aria Air is a product that makes sense and feels like something Fitbit should have done years ago. Only follow these steps at the direction of Fitbit Customer Support. Join an existing conversation, or start a new thread to ask your question. I've managed to do this with my previous trackers. Open the battery door using the battery door tool and remove the battery. Re-connect to your home network. There is no factory reset option for the Charge 2 but that shouldn't be a problem as it gets cleared of data when added to another account. If your Charge series tracker is unresponsive: . Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. my fitbit charge 2 simply does not respond the way either show. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Get a more complete picture of your health with Fitbit Aria Air, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. Let go of the button and hold it down again. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. I would go into your phone's bluetooth settings and delete any connection to the Charge 2 - it could be that if your phone was still connected then it was blocking connection to your family member's phone. 2. Removing someone from your scale doesn't delete their Fitbit account. From the Fitbit app, tap the Today tab > your profile picture > Aria Air tile. Is there a particular reason why you want to do one? I love the data it gives me to keep on track. Yes, because the screen recently started constantly scrolling, turned notifications o all by itself and there for killed the battery in a day instead of 5.ive tried the soft reset several times. Rather, you need to perform a factory reset through the Fitbit app. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. This means the pebble has restarted. Note: The prices above reflect the retailer’s listed prices at the time of publication. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. Can someone please tell me how I factory reset a fitbit charge 2. Choose from the list of your Fitbit friends, or enter an email address, and tap the invite button. I have tried all the fixes including factory reset with no success. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. The tracker will turn off. Thanks. Your tracker will begin charging. I have been trying for over a month to factory reset my charge 2 so I can give to a family member. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. Unplug your tracker from the charging cable. Press it three times within five seconds. Tap Remove From Scale. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Probably because they would rather sell a new one than engineering. Answered! The button is on the end of the charging cable that is plugged into your computer. To erase Aria: Remove the batteries. I do not dispute that it doesn't work. Charge 3 & Charge 4âpress and hold the button on your tracker for 8 seconds. Get started. Youâll know the connection is secure when the pebble vibrates and you see the indicator lights blinking. Up to 8 users can link their Fitbit accounts to your Fitbit Aria or Fitbit Aria 2. iPhones and iPads Tap the Today tab , and tap your profile picture. … As you say, some fitbit models do have a factory reset option but the Charge 2 doesn't. Hi @ShellT6 and welcome to the Community! If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. If the time on your tracker reads 0:00, the reset was successful. Wait 10 seconds, then reinsert them. For instructions, see. Attach the charging cable to your tracker and plug the other end into a USB port. Plug your charging cable into your computer. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger. To restart your tracker without deleting any data, follow the instructions in Charge & Charge HR. I have tried to set it up on my family members new account as well as my mother's Fitbit account - it will not set up. After you see "ERASE," let go of the button. People who don't have a Fitbit account linked to your scale can continue to use it, but only their weight is shown. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger. How to Factory Reset a Fitbit Charge 2 . Enter your email address and we'll send you an email to reset your password. If your tracker still doesn't work after a restart, contact Customer Support. Press and hold the button or buttons on your tracker for 5 seconds. - last edited on After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on. While pressing the button, reinsert the batteries. Youâll know the connection is secure when the tracker vibrates and you see a battery icon on your trackerâs display. Your Fitbit Zip is now restarted. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! Remove your tracker from the charging cable and press its button until the screen turns on. Put your scale into setup mode by removing a battery from your scale when you're prompted to do so, then wait 10 seconds and reinsert the battery. After you feel a vibration, let go of the button and hold it down again. To turn your tracker back on, press the button or attach the charging cable (make sure to plug in the other end of the cable). Hold down your tracker's button for 10-12 seconds. Go to the Best Answer. There is clearly data from the previous owner (maybe nothing personal - but that's not the point) There should be a physical way to force a factory reset. You will see your tracker's version number, followed by a series of Fitbit Smilies. To reset your Fitbit Alta, you'll need to repeatedly press a button on your charger. Networking Requirements Aria 2 connects directly to your home’s Wi-Fi network and supports the following network configurations: • Wireless 802.11b/g/n, 2.4 GHz standard I have tried contacting Fitbit to no avail. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Fitbit factory reset. by tried them both step by step. Clip the other end of the charging cable to the port on the back of the tracker. Release the button. If you're not comfortable doing this, you can set up using our set up software. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. Storage & Transportation 13F - 158°F 25 to 70°C Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. Confirm the person you want to invite has a Fitbit account. Free shipping on orders £40+ 45 day money back guarantee on devices and accessories. After "ALT" and a white screen flash, let go of the button and hold it down again. If your tracker still doesn't work after a restart, contact Customer Support. 04-05-2020 Fitbit … Enter a name for your scale and your initials. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. 09-08-2020 If Flex 2 still doesn't work after a restart, contact Customer Support. For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. But to wipe your data, you'll need to disconnect your account. Set up your tracker as a new device. Press and hold the button to restart your tracker: Charge 2âpress and hold the button on your tracker for 4 seconds. Click the pink Get Started button in order to begin the setup process. Tap your scale image. MatthewFitbit. There isn't a factory reset option for the Charge 2. Press the small button directly above the battery slots. Most devices are easy enough to reconnect. Find the button on the charging cable below the tracker compartment. I don't care if I lose data on the device itself as long as the data on the acct stays in tact. After you see "ERROR," let go of the button and hold it down again. Free shipping on orders $50+ 45 day money back guarantee on devices and accessories. "V30"). I recently purchased a Fitbit Aria. Connect to the scale Wi-Fi. Remove the pebble from the charging cable and insert it back into the band. Factory resetting is only available on the following Fitbit models: Charge 3, Aria 2, Inspire Series, Ionic Series, Versa Series, Flyer, and Ace 2. I got a Fitbit Aria scale for Xmas. Connect your device to the charging cable. After a factory reset you must set up your tracker again. However, it sets up easily on mine. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist. Take your tracker out of the charger and insert it back into the band. Remove the pebble from the band and press it into the compartment on the charging cable. When you see a smile icon and the tracker vibrates, the tracker restarted. Insert a paperclip into the small pinhole on the back of the charger. Oh well. 1. Please contact Fitbit Customer Support if assistance is needed in setting up, using, or maintaining the Aria 2 Smart Scale or to report unexpected operations or events. I cannot factory reset and I also cannot sync to any other account. Essentially, you'll want to take out and reinsert the batteries, and then press firmly on the lower two corners when you see "Tap to change" appear on the display. Make sure the button on your tracker is aligned with the button opening on the charging cable. Only follow these steps at the direction of Fitbit Customer Support. Fitbit’s set up software will enable your scale to connect and sync on your home’s wireless network. Fitbit Versa/Versa 2/Versa Lite. Why can't I transfer this device? Unlike other Fitbit models, such as the Charge HR or Charge 3, there's no hardware button you can press to reset the device. Your tracker will begin charging. Get a more complete picture of your health with the Fitbit aria air smart scale. 4. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. Put scale into setup mode. I find this well - lame - on the part of fitbit. A few seconds after the third press, all the lights will flash simultaneously. For instructions, see. Clip the other end of the charging cable to the port on the back of the tracker. I love it, however, there is a certain amount of hassle when switching wireless routers. 10:02 Tap People Using This Scale > Invite More People. Thank you. For more information, see. Could setting up the scales have caused the Versa heart rate monitor to go flakey? 3. Oh well. When you see a smile icon and the tracker vibrates, the tracker restarted. Like the person above, I would also like to try & do a full reset so I can give my old fitbit to my father in law. If you need additional help, contact Customer Support. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Open the Settings app and tap About > Reboot Device. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. When you tap your tracker, it should work normally. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. Email: Back; New to Fitbit? Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim. Release the button. my fitbit charge 2 simply does not respond the way either show. Wait about seven to nine more seconds after removing the charging cable. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place. Place the battery back into the tracker with the "+" side facing up, and close the door. If you still have issues with your device, turn it off and turn it back on. Tap People Using This Scale. I do not recommend using the hole on the back on the scale to reset it - this can potentially cause other problems. However, if you are passing on the fitbit to someone else then it's not needed. Fitbit Ionic. The tracker vibrates each time you press the button. To factory reset your tracker: Youâll know the connection is secure when the tracker vibrates and you see a battery icon on your trackerâs display. Tap the person you want to remove. I want to delete all my personal information from my charge HR2 so I can give it to someone else to use. 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